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Mirio Support

Last updated: July 11, 2026

Find help and answers to common questions about Mirio.

Contact

For questions or bug reports, use the in-app form at Settings > Contact (you can pick a category), or the form below. We usually reply within a few days.

Contact form

How to use

Getting started

  1. Open the app and create an account with Sign in with Apple
  2. Pick a character to talk to on the home screen
  3. Send a message and the character replies (connect ElevenLabs in Settings > External Integrations to hear replies out loud)

Growing your clone

  1. Keep chatting with the characters first (the clone learns your way of speaking and interests from your messages, so it needs a good amount of conversation)
  2. On the Standard plan, run “Learn” to create or update your clone
  3. Talk with your clone from the Clone tab

Ambient view

Open the ambient view to watch the characters go about their day — no interaction needed. It's designed to be left open while you do something else.

FAQ

Q. I'm not receiving notifications
Check that notifications are turned on in the app's Settings, and that they are allowed in iPhone Settings > Notifications > Mirio. If both are on and you still don't receive them, please contact us.
Q. My paid plan isn't recognized after switching devices / reinstalling
Try “Restore Purchases” in the app's Settings. You must be signed in with the same Apple ID used for the original purchase.
Q. How do I switch languages?
You can switch between Japanese and English anytime in the app's Settings (no restart required).
Q. How do I cancel my subscription?
Go to iPhone Settings > Apple ID > Subscriptions > Mirio. After cancelling, paid features remain available until the end of the period you've already paid for.
Q. How do I delete my account?
Go to Settings > Account > Delete Account in the app. Deleting your account immediately and permanently removes your account and all data, including conversation history and your clone. This cannot be undone. Note that cancelling your subscription is separate — please also follow the App Store steps above (deleting your account does not cancel the subscription automatically).

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